![]() ![]() It aims to aid utilities in deciding on their current or future FSM implementations, as well as to assist vendors in deepening their understanding of the competitive landscape. This IDC MarketScape evaluates vendors in the field service management (FSM) space for the utilities industry through a qualitative and quantitative assessment of their capabilities and strategies. Learn More about IDC MarketScape: Worldwide Field Service Management Solutions for Utilities 2023-2024 Vendor Assessment IDC MarketScape: Worldwide Field Service Management Solutions for Utilities 2023-2024 Vendor Assessment "Having a digital customer engagement solution is now a core differentiator between utilities that have specific functionalities and those that do not, and the wedge will widen over the next 24 months as investments in dedicated solutions and more advanced ecosystem engagement functionalities pick up." Customers are now more aware, educated, and eager to play more active roles by optimizing their energy consumption and water usage, as well as making a buck on their investments in self-generation, energy storage, electric vehicles, heat pumps, and so on," said Gaia Gallotti, associate research director, IDC Energy Insights. "The 2022 energy crisis jolted customer apathy globally. ![]() The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and highlights the most influential factors for success in this market in the short and long term. It aims to aid utilities and energy retailers decide on their current or future customer engagement implementations, and assists vendors in deepening their understanding of the competitive landscape. It looks at how their products and services will evolve, providing metrics and context to utilities evaluating potential technology partners in this solution area. It analyzes vendors' capabilities, strategies, and comparative success in the marketplace. This IDC MarketScape assesses evaluates providers of digital customer engagement software to utilities worldwide. ![]() Learn More about What Matters when Selecting a Smart Meter Data Exchange Standard? What Matters when Selecting a Smart Meter Data Exchange Standard? The presentation concludes by highlighting four of IDC's top 10 predictions for worldwide utilities for 2024 ( IDC FutureScape : Worldwide Utilities 2024 Predictions, IDC # US50062023, October 2023) that focus on grids and network asset operators. It also presents relevant digital grid trends that speed up grid transformation. The document highlights the current urgency for extracting capacity from existing infrastructure and investing in intelligent forecasting and a new data-driven approach to grid planning. This document also looks at the negative impact of growing demand and more variable distributed resources on grid efficiency and reliability. These include issues with available capacity, resources, financing, planning, and permitting. This IDC Tech Buyer Presentation outlines and quantifies some of the major challenges faced by power grids and distribution system operators (DSOs) in Europe as the decarbonization, decentralization, and electrification of the power system gathers pace.
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